Shipping & Returns

How delivery works

Delivery on TonoRib is arranged directly between the buyer and the seller. Each seller specifies which regions they deliver to and their delivery fee. This is shown on every product page before you add to cart.

If your cart contains products from multiple sellers, each seller will fulfil their portion of the order independently. You will see separate delivery fees per seller at checkout.

Delivery timeframes

Typical delivery is 1–3 business days from the order date, depending on the seller and your region. Some sellers offer same-day delivery for nearby areas.

Exact delivery schedules are set by each seller. Check the seller profile or contact them directly if you need a specific delivery date.

Returns & complaints

Because fish is a perishable product, returns are generally not possible once delivery has been accepted. If you receive a product that does not match the listing (wrong species, clearly not fresh, wrong quantity), you should:

1. Document the issue with photos immediately upon receipt
2. Contact the seller directly within 24 hours
3. If unresolved, contact TonoRib support with your order ID and evidence

Sellers who repeatedly receive quality complaints may have their accounts suspended.

Need help?

For order-specific issues, start with the seller. For platform disputes or complaints, reach our support team.